How We Work
Help us deliver the best imaginable care by following a few simple steps:
Best to book
To ensure an appointment at a time that suits you, please call or book online – in advance. We do accept walk-ins but availability is not guaranteed.
Early birds
Please arrive at least ten minutes before your appointment so we can plan your treatment with you. Late-comers may have their treatment shortened so we can accommodate our next customer – but you will be charged in full for the original booking.
Cancellation courtesy
Should you need to cancel, please call us and we will happily help you to reschedule your appointment. Please note we require a minimum of eight hours’ notice as we reserve facilities for you when you book.
Maintain the mood!
Please set your mobile to silent and if you do have to use it, please don’t put it on speakerphone.
Dress code
For all body treatments you will be provided with disposable underwear. Our pedi slippers are for in-spa wear only, so don’t forget to leave them behind. For the in-chair B&N Reviver, please be sure to wear a suitable top.
Very valuable
Keep your precious things close to you. It’s your job to look after them.
Room service
In-room service is only available at selected locations, so please enquire in advance.
Little ladies
Feel free to bring your mini-me if she’s aged six or over, and promises to be good. If your little lady hasn’t yet perfected the art of quiet relaxation, please keep her home.
Medical matters
Certain medical conditions may prevent us from delivering some of our services, so please notify us at the time of booking if you have any medical conditions or skin complaints.
Making amends
We pride ourselves on our high standards and attention to detail. However, should you have any issues we will happily fix any problem if we are notified within 24 hours of your visit.
